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Consumer Contracts Regulations

Consumer Contracts Regulations

Please read our Consumer Contracts Regulations Policy carefully, thank you.
Customer Satisfaction Guarantee
At uk-spares.com we make every effort to ensure you are satisfied with our service and the information you receive from our web site. If you are not satisfied in any respect, please refer to our terms & conditions.

Responsibility
It is your responsibility to ensure that the information you have agreed to access and/or download is correct. The uk-spares.com website allows you time to check the outline details of what you buy before you make your purchase. Once you have agreed to the purchase, you are responsible for completing the transaction. We cannot be held responsible for information downloaded in error.

Annual contracts
uk-spares.com subscription contracts are made on the understanding that users can access the site data at any time during their contract period, which is usually one year. By agreeing the contract period and paying for that contract the user agrees to be bound by that annual contract.

Goods or Services, Third Party Goods
Any goods or services offered on the uk-spares.com website are responsibility of the respective supplier, unless stated otherwise on the order confirmation. uk-spares.com will assist in recovering any lost goods and/or funds, but will not be held responsible for any actual loss or the replacement of goods or moneys in respect of such a loss.

Goods or Services
1. Customer Satisfaction Guarantee
At uk-spares.com we make every effort to ensure your order is delivered safely, in good time and in working order.

2. Order Confirmation
As part of your order process with uk-spares.com you will be emailed an order confirmation to the email address that you have entered on the registration form or an alternative address, should you have entered this during the ordering process. We recommend that this email is saved for future reference and a copy printed and filed for future use if required. This also includes details of our order cancellation and returns policy. In the unlikely event of a complaint or a request to return goods, you will be required to include the order confirmation number that is issued on the order confirmation document. Failure to provide this number may delay you claim or even result in a claim for return being refused.

3. Damaged products or missing items
Please inspect your purchase as soon as you receive it.

Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities.

If this is not the case, please notify us within 2 working days of receipt of your item by any of the following means:
Tel. 01454 620500
Fax. 01454 620660
Email. This email address is being protected from spambots. You need JavaScript enabled to view it.
Post. UK Spares, 1155 Aztec West, Almondsbury, Bristol, BS32 4TF

4. Faulty products
If you believe the item you have received has a manufacturing fault or defect, please contact us within 30 days by any of the following means:

Tel. 01454 620500
Fax. 01454 620660
Email. This email address is being protected from spambots. You need JavaScript enabled to view it.
Post. UK Spares, 1155 Aztec West, Almondsbury, Bristol, BS32 4TF

We will advise you how to return the item and will provide you with a returns authorisation number. We ask that you then simply return the item in full, along with the original packaging and the fully completed returns form, within 7 working days.

It is your responsibility to make sure that the items are returned to us safely and without any further damage so please ensure it is packed safely and securely. We recommend using a recorded delivery service.

When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect.

Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred.

If the item is found to have a manufacturing fault or defect we will arrange collection of faulty or incorrectly despatched items and in these instances you will receive a full refund including the original carriage charge. Any replacement items will then be treated as completely new orders.

Please note that warranty is dependent on the parts ordered and our supplier’s discretion. Faulty parts must be accompanied by a report from the engineer stating the nature of the fault.

Due to the function of thermal links, thermal fuses and cut outs these parts are not guaranteed.

All faulty Heatrae Industrial heaters will be returned to the manufacturer for inspection and a report. A refund will not be issued unless authorised by Heatrae Industrial. Should a refund be refused a full report will be made available and the heater will be returned to you at your cost, if required otherwise it will be disposed of.

5. Delivery
Once your order has been received we commit to deliver the goods within 21 days from the date of order, unless otherwise stated on the order confirmation. We will do our best to meet or better this delivery date; however should there be a reason for delay of which we are aware we will email you with a revised delivery date. There may be some circumstances where the delivery is delayed through no fault of uk-spares.com, i.e. postal delays, bad weather etc. In these circumstances we will do our best to help, but cannot be held responsible for late delivery.

6. Cooling Off Period

1. Right to cancel: If you are based in the EU under the Consumer Contracts Regulations you have the right to cancel your order with us within 14 days without giving any
reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other
than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear
statement by letter, fax or email to the following:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 01454 620660
Post : UK Spares, 1155 Aztec West, Almondsbury, Bristol, BS32 4T


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your
exercise of the right to cancel before the cancellation period has expired.





2. Effects of cancellation: If you cancel your order, we will reimburse to you all payments received from you,
including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other
than the least expensive type of standard delivery offered by us). *Please see points 4 & 5 for more
information on the reimbursement of delivery charges





We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss
is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c) if there were no goods supplied, 14 days after the day on which we are informed about your decision
to cancel this contract.



We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees
as a result of the reimbursement







3. On receipt of your notice of order cancellation you will be sent a returns authorisation number, please
write this in the Returns Authorisation No box overleaf along with the other required fields and include it with
your return so that we can process your refund promptly





4. Under the Consumer Contracts Regulations the cost of returning the item to us is at your own expense. We recommend that
you insure the return shipment as you are under a duty to take reasonable care of the goods and will be
liable for damage to them until we receive them in our warehouse. We also recommend that you use a
secure, trackable means to return your order to us at UK Spares, 1155 Aztec West, Almondsbury, Bristol
BS32 4TF and that you retain proof of sending, in case of dispute. On receipt of your returned items a full refund,
including the initial cost of shipping will be issued





5. As an alternative to your rights under the Consumer Contracts Regulations if you wish us to arrange collection of your cancelled item
please inform our returns dept at the same time that your inform them of your wish to cancel your
order and they will arrange collection. If we arrange collection of the goods, your refund
will only be for the value of the returned goods, not for the original carriage charge





6. We will arrange collection of faulty or incorrectly despatched items and in these instances you
will receive a full refund including the original carriage charge. Any replacement items will then
be treated as completely new orders**






7. Please note that card refunds may take up to 10 days for your bank to complete, depending on their
processing time. Unfortunately we have no influence on this.



7. Refunds
We aim to refund customers within 7 working days of receiving your goods back into our warehouse. Once processed, refunds will be transferred back to the original credit card.

These guarantees are in addition to your statutory rights, which remain unaffected.
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